Welcome to Awoken Culture (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or make a purchase from our website (the “Site”) or otherwise use our services.

By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below

1. Definitions & Scope

For the purposes of this Privacy Policy:

“Site” refers to the Awoken Culture website and any related online services operated by us.
“Personal Information” means information that identifies or can reasonably be linked to an individual, such as name, contact details, and address.
“Device Information” means information collected automatically about your device and interaction with the Site.
“Services” refers to the products, features, and functionality offered through the Site.

This Privacy Policy applies only to information collected through our Site and services. It does not apply to third-party websites or services that may be linked from our Site.

Our services are intended for individuals who are at least 18 years of age, or otherwise legally capable of understanding and consenting to this Privacy Policy.

2. Information We Collect

a. Personal Information

When you place an order, attempt to make a purchase, or contact us, we may collect Personal Information: Name, Email address, Phone number, Shipping (delivery) address, Billing address (where required, such as for Cash on Delivery orders)

Payment details are not stored by Awoken Culture. All payments are processed securely by third-party payment gateways.

b. Device Information

When you visit or browse the Site, we may automatically collect certain Device Information, including: Web browser type and version, IP address, Time zone, Pages viewed and actions taken on the Site, Referring websites or search terms, Cookies and similar tracking technologies

This information helps us understand how visitors use the Site and improve its performance and functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling orders
• Shipping and delivery coordination
• Communicating order confirmations, updates, and support responses
• Providing customer service and responding to inquiries
• Preventing fraud and misuse of our services
• Improving website performance, functionality, and user experience
• Measuring the effectiveness of advertising and marketing campaigns
• Sending marketing or promotional communications, where you have provided consent

Transactional communications related to your orders are necessary and cannot be opted out of. Marketing communications are sent only with your explicit consent and can be unsubscribed from at any time.

4. Cookies, Analytics & Advertising

We use cookies and similar technologies to support essential website functionality, analyze site usage, and measure the effectiveness of advertising campaigns.

With your consent, we may use analytics and advertising tools to understand how visitors interact with our Site and to optimize our marketing efforts. These tools help us measure conversions and campaign performance. You can manage or disable non-essential cookies through your browser settings.

5. Sharing of Information

We may share limited Personal Information with third-party service providers strictly for operational purposes, including:

Payment gateways for secure payment processing
Fulfillment and logistics partners for order preparation and delivery
Analytics and marketing service providers for website performance and campaign measurement

Information is shared only where necessary and for clearly defined operational purposes.

6. Data Security

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.”  However, We take security seriously and implement measures to protect your data from unauthorized access, disclosure, alteration, or destruction. 

7. Data Retention & Your Rights

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including business, legal, accounting, and record-keeping requirements. Subject to applicable laws and operational limitations, you may request to:

Access your Personal Information
Correct inaccurate or incomplete information
Opt out of marketing communications

Requests for deletion of Personal Information may be honored where feasible, but certain records (such as completed order, payment, or compliance records) may need to be retained.

8. Third-Party Links 

Our Site may contain links to third-party websites or services. These services operate independently and apply their own privacy practices. We encourage users to review relevant policies where appropriate. 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. The most current version will always be available on this page, and continued use of the Site constitutes acceptance of any updates.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below: 

Email: support@awokenculture.com

WhatsApp: +92 3241177425